Q. I live outside of the U.S. Do you ship to my country?
A. We ship worldwide. Most international orders are shipped US Postal Service, if you prefer an alternate method please specify the method most suited to you.

Q. Can I have my item delivered to a P.O. Box?
A. To have your purchase shipped to a P.O. Box you must specify US Postal Service shipment in the final payment screen in.

Q. How long will it take for my order to reach me?
A. We generally ship your order within one to two business days after you have placed an order. In some cases our inventory may be low and longer delivery times will be inevitable. In this case we will send an e-mail informing you of the expected ship date for your order. At shipment, you will be sent a confirmation e-mail and a tracking number if a courier method is used so you may check the progress of your delivery by phoning the carrier or looking at their web site.

Q. How do I track my shipment?
A. Once we ship your order, you receive an e-mail confirmation of your shipment. This includes a tracking number (if a courier method is used). Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

Q. What do I do if my shipment never arrived?
A. Please allow up to the maximum number of days specified in Shipping Methods, Destinations and Delivery Times for your item to be delivered. If you selected a courier method, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" to investigate the status. Alternatively, contact info@ramairss.com

Q. How do you calculate shipping costs?
A. We use a shipping cost based upon the weight and size of the individual item. Orders with multiple items can/will be issued a partial refund of shipping charges.

Q. What about international shipping taxes, duties, and brokerage fees?
A. For shipments outside of USA, buyers are responsible for all taxes, duties, and brokerage fees incurred. Check with your nation's Customs agency for more information. Please contact us for details on these orders.

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email us at info@ramairss.com. We will respond to your claim on the following business day to resolve the matter.

Q. Do you ship to APO/FPO addresses? Can I ship to American military personnel?
A. Yes, this is only possible through Air Parcel Post US Postal Service.

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

Q. How do I ship items to a different address?
A. During our checkout process, specify where you want your purchase shipped. It can be different from your credit card billing address. You may specify any ship-to street address.