I live outside of the U.S. Do you ship to my country?
A. We ship worldwide. Most international
orders are shipped US Postal Service, if you prefer
an alternate method please specify the method most
suited to you.
Q. Can I have my item delivered
to a P.O. Box?
A. To have your purchase shipped to
a P.O. Box you must specify US Postal
Service shipment in the final payment screen in.
How long will it take for my order to reach me?
A. We generally ship your order within one
to two business days after you have placed an order.
In some cases our inventory may be low and longer
delivery times will be inevitable.
In this case we will send an e-mail informing you
of the expected ship date for your order. At shipment,
you will be sent a confirmation e-mail and a tracking
number if a courier method is used so you may check
the progress of your delivery by phoning the carrier
or looking at their web site.
How do I track my shipment?
A. Once we ship your order, you receive
an e-mail confirmation of your shipment. This includes
a tracking number (if a courier method is used). Please
note, we assign tracking numbers before our carrier
actually picks up your shipment; tracking links may
take up to 24 hours to be activated within the carrier's
What do I do if my shipment never arrived?
A. Please allow up to the maximum number
of days specified in Shipping Methods, Destinations
and Delivery Times for your item to be delivered.
If you selected a courier method, please use the link
to the carrier's web site provided in the "shipment
confirmation e-mail" to investigate the status.
Alternatively, contact email@example.com
How do you calculate shipping costs?
A. We use a shipping cost based upon the
weight and size of the individual item. Orders
with multiple items can/will be issued a partial
refund of shipping charges.
What about international shipping taxes, duties, and
A. For shipments outside of USA, buyers
are responsible for all taxes, duties, and brokerage
fees incurred. Check with your nation's Customs agency
for more information. Please contact us for details
on these orders.
I received my product damaged. What do I do?
A. We professionally package our products
to ensure that they reach you in the best condition.
If your product is damaged, please save all packaging
and email us at firstname.lastname@example.org. We will respond
to your claim on the following business day to resolve
Do you ship to APO/FPO addresses? Can I ship to American
A. Yes, this is only possible through Air
Parcel Post US Postal Service.
Can I have a package delivered without a signature
A. You may have a package delivered without
a signature requirement. However, some carriers will
not leave packages at certain residences due to their
own security and delivery guidelines. In these cases,
the driver will leave a "call tag" with
a number you can call to reschedule delivery. We recommend
shipping to a location where someone can accept and
sign for your package.
How do I ship items to a different address?
A. During our checkout process, specify where you
want your purchase shipped. It can be different from
your credit card billing address. You may specify
any ship-to street address.